- Details
- Shipping & frieght
- Return policy
- Get help!!!
Details - Lid Buddy
The Lid Buddy™ is a detachable lid handle for quickly and safely extinguishing City Bonfires and our Outdoor Candles. This must-have accessory is perfect for keeping your fingers away from the heat while giving you extra reach. But wait there's more! The Lid Buddy doubles as a skewer holder and even comes with a skewer so you can toast marshmallows to perfection! When you are done using your Lid Buddy you can store it on your refrigerator as a magnet until your next City Bonfires adventure.
Features:
- Wood handle with two rare earth magnets (2-7 times more powerful than regular magnets) for reliable lid holding power
- Easy to remove without touching the lid or bonfire container
- Easy to attach to lid (align flame graphic on Lid Buddy with flame graphic in City Bonfires Logo on lid)
- Doubles as a skewer holder with removable skewer (included)
- Size: 0.295 in by 0.55 in by 6.75 in
- Weight: 3 oz
- Made with ❤️ in Maryland, USA
- Temporary use only. Remove handle immediately after extinguishing bonfire
Benefits:
- Easy to attach with strong magnets and alignment Flame
- Quickly and safely extinguishes City Bonfires Portable Fire Pits and City Bonfires Outdoor Candles
- One hand operation with two release methods: 1) Press flame end down while rotating handle up or, 2) Press down and rotate handle on its side
- Keeps hands away from flame and hot surface
- Lightweight and easy to pack
- Holds skewer for roasting marshmallows for s’mores
Shipping & frieght
Whoa Free shipping!
We offer free shipping the contiguous US for order over $199.99! This obviously excludes super heavy and freight items. Alaska and Hawaii are sometimes difficult, so you most likely will receive a call from us, as we may incur extra shipping fees. PO Boxes can sometimes be difficult, depending on the size of the package, so we may email to ask for an address that accepts UPS or FedEx, which more easily allow us to ship to you for free. Otherwise, we do reserve the right to cancel your order.
Regular orders
All Items will be shipped as the customer chooses at checkout, and a tracking number will be provided. If there are special delivery instructions, please leave them in the notes.
All items will be properly padded and packed to minimize the risk of damage in transit. However, if a product does arrive damaged, it is up to the buyer to contact the shipper and file a claim, as all products are insured for the amount of purchase.
Freight orders
We do our best to calculate Freight costs at checkout, but to get the most accurate shipping costs we suggest reaching out to us in advance. Over phone or email so we can give you the spot on costs, get more delivery details and make arrangements easier.
Questions
We want you to be satisfied! By now we all know we cannot control shipping carriers and delays, but we truly do our best to get your orders as soon as possible. If you have any questions or need assistance place contact us.
Return policy
GTFO is happy to offer a 15-day refund from the purchase date. Any returned product must be in new condition, in original packaging, for full refund. If a product is defective, we will defer to the manufacturer's warranty, and reach out to them on behalf of our customers. The warranty of any product purchased can be found in the product owner's manual or online.
- Buyer must supply the original sales receipt.
- All returned products must be in new condition, and in original packaging
- It is the buyer's responsibility to either bring or ship the product back to us at their cost before a refund is issued.
- We do not offer refunds on Gift cards.
- There are no refunds on sale items.
- There are no refunds on items purchased using discount codes
- There are no refunds on custom-made products, such as Goose Gear plate systems, or Wild Top Truck caps. If you received the wrong product and it is an error on our end, of course we will take care of you.
- There is a 20% restocking fee on all canceled or returned orders.
If the product purchased does not meet the needs of the customer, we will absolutely do our best to make it right for the customer. This may include an alternative product, or other means to create a positive experience for both the customer and ourselves.
As long as the above conditions are met, we will issue a refund, MINUS A 20% RESTOCKING FEE.
WARRANTY: For products that are being returned due to a warranty claim, GTFO will reach out to the manufacturer on your behalf, to help sort the problem out. Please contact us first if you believe you have a defective product, as often we will want to ship it back to the manufacturer, instead of us.
