- Details
- Shipping & frieght
- Return policy
- Get help!!!
Details - Install
Get your rack or accessories professionally installed by our team. Make sure your setup dialed in and ready for your next adventure! Installs are done at our showroom and install center in Long Beach, California
If you need multiple items installed, please add each to your cart. For example, if you are getting a roof rack installed with a tent, please add the Standard Roof Rack install as well as the Tent Install.
Once your item is ready to be picked up/installed, you will receive an email with a link to schedule.
Standard Racks: Typically 1-2 hour install.
Drill Racks: 6 hour install time. Please leave your vehicle with us for the day.
Small Accessories:
- Lightbar Brackets
- Adapt Plates
- Traction Board Mounts
- Awning Mounts
- Rotopax Mounts
- HiLift Mounts
- Waterport Mounts
- Handle Light Brackets
Shipping & frieght
Whoa Free shipping!
We offer free shipping the contiguous US for order over $199.99! This obviously excludes super heavy and freight items. Alaska and Hawaii are sometimes difficult, so you most likely will receive a call from us, as we may incur extra shipping fees. PO Boxes can sometimes be difficult, depending on the size of the package, so we may email to ask for an address that accepts UPS or FedEx, which more easily allow us to ship to you for free. Otherwise, we do reserve the right to cancel your order.
Regular orders
All Items will be shipped as the customer chooses at checkout, and a tracking number will be provided. If there are special delivery instructions, please leave them in the notes.
All items will be properly padded and packed to minimize the risk of damage in transit. However, if a product does arrive damaged, it is up to the buyer to contact the shipper and file a claim, as all products are insured for the amount of purchase.
Freight orders
We do our best to calculate Freight costs at checkout, but to get the most accurate shipping costs we suggest reaching out to us in advance. Over phone or email so we can give you the spot on costs, get more delivery details and make arrangements easier.
Questions
We want you to be satisfied! By now we all know we cannot control shipping carriers and delays, but we truly do our best to get your orders as soon as possible. If you have any questions or need assistance place contact us.
Return policy
GTFO is happy to offer a 30-day refund from the purchase date. Any returned product must be in new condition, in original packaging, for full refund. If a product is defective, we will defer to the manufacturer's warranty, and reach out to them on behalf of our customers. The warranty of any product purchased can be found in the product owner's manual or online.
- Buyer must supply the original sales receipt.
- All returned products must be in new condition, and in original packaging
- It is the buyer's responsibility to either bring or ship the product back to us at their cost before a refund is issued.
- We do not offer refunds on Gift cards.
- There are no refunds on sale items.
- There are no refunds on items purchased using discount codes
If the product purchased does not meet the needs of the customer, we will absolutely do our best to make it right for the customer. This may include an alternative product, or other means to create a positive experience for both the customer and ourselves.
As long as the above conditions are met, we will issue a refund. Please know that we have to charge a 3% fee on the transaction, to cover the charges that PayPal/Shopify/Mastercard charge us every time a transaction is made.
WARRANTY: For products that are being returned due to a warranty claim, GTFO will in some cases, replace the product out of dealer stock, and get credit from the manufacturer. However, in some cases, we will have to let the manufacturer of the product send a replacement.
